Legal Things | Mis-Treated Mutts

At Mistreated Mutts, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://www.mistreatedmutts.com] (the “Site”). Please read this policy carefully.

1. Information We Collect

We may collect the following types of information when you use our Site:

A. Personal Information

Name
Email address
Phone number
Mailing address
Payment information (if you make donations or purchases)

B. Non-Personal Information

IP address
Browser type and version
Device type
Pages visited and time spent on our Site

C. Information You Provide Voluntarily

Submitting forms (volunteer, foster, adopt)
Making donations
Signing up for our newsletter
Contacting us directly

2. How We Use Your Information

We may use your information to:

Process donations or transactions
Respond to inquiries and provide support
Send newsletters or updates
Improve our website and user experience
Maintain records for internal and legal compliance
Alert you about events, campaigns, or volunteer opportunities (with your consent)

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with third parties in the following situations:

With service providers that help us operate our Site (e.g., payment processors, email services)
To comply with legal obligations or law enforcement requests
In connection with a business transfer (e.g., merger, acquisition)

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can set your browser to refuse all or some cookies, or alert you when websites set or access cookies.

5. Data Security

We use industry-standard measures to protect your data from unauthorized access or disclosure. However, no method of transmission over the Internet is 100% secure.

6. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children.

7. Your Rights and Choices

Depending on your location, you may have rights such as:

Accessing or correcting your data
Requesting deletion of your data
Opting out of marketing emails (unsubscribe link included in each email)

8. Third-Party Links

Our Site may include links to third-party websites. We are not responsible for the privacy practices of those sites.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Effective Date."

10. Contact Us

If you have questions about this Privacy Policy, contact us at:
📧 Email: admin@mistreatedmutts.com

Accessibility Statement

At Mistreated Mutts, we are committed to ensuring digital accessibility for all people, including those with disabilities. We strive to continually improve the user experience for everyone and apply relevant accessibility standards to provide equal access to our services, information, and community efforts.

Measures to Support Accessibility

Mistreated Mutts takes the following measures to ensure accessibility:

Regular accessibility reviews and updates to our website content and structure.
Incorporating accessibility features such as alternative text for images, keyboard navigation, and readable text contrast.
Engaging with accessibility tools and best practices (e.g., WCAG 2.1 guidelines).
Providing alternative formats of content upon request.

Conformance Status

Our website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone.

Feedback

We welcome your feedback on the accessibility of the Mistreated Mutts website. If you encounter any barriers or have suggestions for improvement, please contact us:

Email: admin@mistreatedmutts.com

We try to respond to feedback within 1 business day.

Compatibility

The Mistreated Mutts website is designed to be compatible with modern web browsers and assistive technologies. If you are having trouble accessing any part of our website, we’re here to help.

Terms and Conditions

Effective Date: 06/2025

Welcome to Mistreated Mutts! These Terms and Conditions ("Terms") govern your use of our website (the “Site”) and your purchase of our homemade dog treats and boutique pet items. By accessing our Site or placing an order, you agree to these Terms. If you do not agree, please do not use our Site.

1. About Us

Mistreated Mutts offers high-quality, homemade treats and boutique products for dogs, made with love and care. Our mission is to provide healthy, fun, and stylish options for pet lovers everywhere.

2. Products and Orders

Product Descriptions: We do our best to describe products accurately. However, we do not guarantee that product descriptions, pricing, or other content is error-free.
Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.
Custom Orders: Custom or personalized orders may have different delivery timelines and are non-refundable unless defective.

3. Pricing and Payment

All prices are listed in USD and are subject to change without notice.
We accept secure payment via debit/credit card, Apple Pay, and Google Pay.
You agree to provide accurate billing and shipping information.

4. Shipping and Delivery

We ship orders within 1-2 business days for boutique items, unless otherwise noted. We also try to ship treat orders within 1-2 business days, however, these are baked fresh so please allow another day or two from time-to -time.
Delivery times may vary based on your location and chosen shipping method.
We are not responsible for delays caused by shipping carriers, weather, or other factors beyond our control.

5. Returns and Refunds

Due to the perishable nature of treats and hygiene concerns, food items are non-refundable unless damaged or defective upon arrival.
Boutique items (e.g., collars, accessories) may be returned within [e.g., 14 days] if unused and in original condition. Return shipping is the buyer’s responsibility.
Please contact us at admin@mistreatedmutts.com within 48 hours of receiving your order if there is an issue.

6. Pet Health and Safety

While we use safe, pet-friendly ingredients and materials, always consult your veterinarian before introducing new treats or products to your dog.
Mistreated Mutts is not responsible for any allergic reactions, injuries, or health issues resulting from use of our products. Use at your own discretion.

7. Intellectual Property

All content on this Site—including images, logos, product designs, and text—is the property of Mistreated Mutts and protected by copyright and trademark laws. You may not use, copy, or reproduce any content without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Mistreated Mutts will not be liable for any damages, including indirect or consequential losses, arising from use of the Site or products.

9. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted here with a new effective date. Continued use of the Site after changes are posted constitutes acceptance of those changes.

10. Contact Us

Have questions or concerns? We’d love to hear from you:

Email: admin@mistreatedmutts.com

📦 Shipping/Returns Policy

Last Updated: 06/2025

At Mistreated Mutts, we care about quality, transparency, and your satisfaction. Here's everything you need to know about how we handle shipping and returns.

Processing Time
Orders are processed within 2–4 business days. Custom or made-to-order items may take longer—please check individual product listings for details.

Shipping Methods & Rates
We ship via trusted carriers such as USPS and UPS. Shipping costs are calculated at checkout based on your location and order weight.

Delivery Estimates

Standard Shipping: 3–7 business days (after processing)
Expedited Shipping: Available at checkout for an additional fee
You’ll receive a tracking number once your order ships.

Shipping Area
Currently, we only ship within the United States. For international inquiries, please contact us before placing an order.

Shipping Issues
Mistreated Mutts is not responsible for:

Delays caused by shipping carriers
Incorrect or incomplete shipping addresses
Please double-check your address at checkout. If your package is delayed or lost, email us at [your email] and we’ll assist you.

🔄 Returns & Exchanges

Due to the nature of our products, certain items are non-returnable:

❌ Non-Returnable Items:

Homemade dog treats (for safety and freshness)
Personalized or custom items

✅ Returnable Items:

Boutique items like collars, apparel, and accessories may be returned if:

Initiated within 14 days of delivery
Unused and in original condition
Free of pet hair or signs of wear

To request a return:
Email us at admin@mistreatedmutts.comwith your order number and reason for return. We’ll guide you through the process.

Return Shipping:
You are responsible for return shipping costs unless the item was damaged or incorrect.

Refunds:
Refunds (excluding shipping) will be processed within 5–7 business days after we receive and inspect the returned item.

🔁 Exchanges

Need a different size or style?
We recommend placing a new order and returning the original item (if eligible) following the steps above.

🐾 Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please email us within 48 hours of delivery.
Include your order number and clear photos of the issue, and we’ll make it right.

📬 Questions?

We’re happy to help!
Reach us at admin@mistreatedmutts.com and we’ll get back to you as quickly as possible.